What happens next
Russ reads it himself
Every submission goes to the engineer who would do the work, not to a sales desk.
A straight answer within two business days
If the machine fits, you get a time to talk. If it does not, he says so and points you somewhere useful.
A call about the machine
The machine, the volume, the controls on it now and the cost target. You leave the call knowing whether Phoenix can engineer to it.